Support & Help

Find quick solutions for common issues, or open a support ticket and we will get back to you.

Browse Quick Solutions Open Support Ticket Contact Options

Fix It Fast

Choose the issue closest to your situation to get guided steps or open a ticket.

Installer not working or SmartScreen warning

Learn how to safely run the installer on Windows.

Open Ticket

App opens then closes

Common causes: drivers, permissions, or missing files.

Open Ticket

Login issues

Password, verification, or email-related problems.

Open Ticket

Controller issues

Detection, button mapping, or navigation problems.

Open Ticket

Sync/save or artwork issues

Game saves or artwork not syncing/loading correctly.

Open Ticket

Community posts/images not showing

Check connection, app version, and network settings.

Open Ticket

Information That Helps Us Fix Faster

Before opening a ticket, prepare the following details:

  • App version.
  • Operating system (Windows 10/11).
  • CPU + RAM + GPU.
  • Short description of the issue and steps to reproduce.
  • Any error message (if available).

Open Support Ticket

Describe your issue clearly and we will contact you as soon as possible.

Contact Options

Note: Ticket system is currently UI only. Backend integration will be added later.

Contact Us

Choose the appropriate channel depending on your request.

Support

For technical issues and questions.

support@killerfeature.tech

Business & Partnerships

For collaborations and partnerships.

partners@killerfeature.tech

Security

For responsible security reports.

security@killerfeature.tech